Refund and Returns Policy

Return & Replacement Policy

At Old Madras Tea, we take pride in delivering high-quality tea to your doorstep. Customer satisfaction is our top priority, and we are here to help if there is any issue with your order.

1. Returns

Due to the perishable nature of tea, we do not accept returns for reasons such as taste preference or change of mind. However, if your order arrives damaged, incorrect, or defective, we are happy to offer a replacement or refund as per the guidelines below.

2. Replacements & Refunds

We will offer a free replacement or a full refund in the following cases:

  • You received the wrong product.

  • The product is damaged or leaking during transit.

  • The packaging is tampered with or expired on delivery.

  • The product is missing from the shipment.

3. How to Request a Replacement

Please contact us within 48 hours of receiving your order.
Email us at: oldmadrastea@gmail.com
Or WhatsApp us at: +91 9080873884

Please include the following details:

  • Your order number

  • Clear photos of the product and packaging

  • A brief description of the issue

Our team will review your request and get back to you within 1–2 business days.

4. Conditions for Replacement/Refund

  • Items must be unused and in original packaging (if applicable).

  • Requests made after 48 hours of delivery will not be accepted.

  • Refunds will be processed to the original payment method within 5–7 business days once approved.