Terms and Conditions
Effective Date: 01-July-2025
Welcome to OLD MADRAS TEA (“we”, “our”, “us”). By accessing or using our website (the “Site”), you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.
1. Use of the Site
By accessing this website, you confirm that you are at least 18 years old or are visiting under the supervision of a parent or guardian. You agree to use the website only for lawful purposes and in accordance with these terms.
2. Products and Descriptions
We make every effort to display our products as accurately as possible. However, we do not guarantee that product descriptions, images, or other content on the site are completely accurate, current, or error-free.
All our teas—Assam Tea Leaves and Tea Dust—are sourced with care and sold under our brand OLD MADRAS TEA.
3. Pricing and Payment
All prices are listed in Indian Rupees (INR) and are subject to change without prior notice. We reserve the right to correct any pricing errors and cancel orders resulting from such errors.
Payments can be made via the available secure online payment methods on the site. Orders will only be processed upon successful receipt of payment.
4. Shipping and Delivery
We aim to ship orders promptly, but delivery times may vary based on location and external conditions. We are not liable for delays caused by courier partners, weather, or unforeseen circumstances.
5. Returns and Refunds
We take pride in the quality of our products. If you receive a damaged or incorrect item, please contact us within 7 days of delivery with proof (photos and order details). Eligible returns will be processed in accordance with our Return Policy.
We do not accept returns for opened or used tea products due to hygiene and quality concerns.
6. Intellectual Property
All content on this site—including logos, brand names, images, text, and design—is the property of OLD MADRAS TEA and protected by applicable copyright and trademark laws. You may not reproduce, distribute, or use any content without our written consent.
7. Limitation of Liability
We shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or website. You agree to use our site and services at your own risk.
8. Privacy
Your use of the site is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal data.
9. Modifications to Terms
We reserve the right to modify or update these Terms at any time. Continued use of the site after changes have been posted implies your acceptance of the updated terms.
10. Governing Law
These Terms and Conditions are governed by the laws of India. Any disputes will be resolved in the courts located in [Your City, e.g., Chennai].
Contact Us
For any questions about these Terms, please contact us at:
Email: oldmadrastea@gmail.com
Phone: +91 9080873884
Address: No-6, Parijatham Street,
Jothi Nagar, Annanur,
Chennai – 600062,
Tamilnadu, India
GST – 33DPJPK7542L1ZH